:root{
  --bg:#f3f6f5;--surface:#fff;--surface-soft:#f8faf9;--text:#16221e;--muted:#6c7974;
  --primary:#0f6b50;--primary-dark:#09513c;--primary-soft:#e5f5ef;--border:#dce5e1;
  --danger:#b42318;--danger-soft:#fee9e7;--warning:#a15c00;--warning-soft:#fff1d6;
  --blue:#246bce;--blue-soft:#eaf2ff;--shadow:0 10px 30px rgba(20,42,34,.08);
  --radius:18px;--topbar:72px;--mobile-nav:70px;
}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}button,input,textarea,select{font:inherit}a{color:inherit;text-decoration:none}svg{display:block;fill:currentColor}.topbar{height:var(--topbar);position:sticky;top:0;z-index:50;background:rgba(16,31,26,.96);color:#fff;backdrop-filter:blur(16px);border-bottom:1px solid rgba(255,255,255,.08)}.topbar-inner{height:100%;max-width:1280px;margin:auto;padding:0 22px;display:flex;align-items:center;gap:28px}.brand{display:flex;align-items:center;gap:11px;min-width:max-content}.brand-mark{width:42px;height:42px;border-radius:13px;background:linear-gradient(145deg,#25a878,#0f6b50);display:grid;place-items:center;font-size:14px;font-weight:900;box-shadow:0 7px 20px rgba(17,169,113,.24)}.brand-copy{display:flex;flex-direction:column;line-height:1.1}.brand-copy strong{font-size:17px}.brand-copy small{color:#b7c9c2;font-size:11px;margin-top:4px;max-width:180px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.desktop-nav{display:flex;align-items:center;gap:5px;margin-left:auto}.desktop-nav a{display:flex;align-items:center;gap:8px;padding:10px 13px;border-radius:11px;color:#b9cbc4;font-size:14px;font-weight:700}.desktop-nav a svg{width:18px;height:18px}.desktop-nav a:hover,.desktop-nav a.active{background:rgba(255,255,255,.1);color:#fff}.topbar-actions{display:flex;align-items:center;gap:10px}.install-button{border:1px solid rgba(255,255,255,.24);background:transparent;color:#fff;border-radius:9px;padding:8px 11px;font-size:13px;font-weight:700;cursor:pointer}.user-chip{width:34px;height:34px;border-radius:50%;background:#d9f5ea;color:var(--primary-dark);display:grid;place-items:center;font-weight:900}.logout-link{width:36px;height:36px;display:grid;place-items:center;border-radius:10px;color:#b9cbc4}.logout-link:hover{background:rgba(255,255,255,.1);color:#fff}.logout-link svg{width:19px;height:19px}.container{max-width:1280px;margin:0 auto;padding:28px 22px 90px}.mobile-nav{display:none}.alert{max-width:900px;padding:13px 16px;border-radius:12px;margin:0 0 18px;font-weight:650}.alert.success{background:#dcfae6;color:#067647}.alert.error{background:var(--danger-soft);color:var(--danger)}.eyebrow{display:block;color:var(--primary);font-size:12px;font-weight:900;letter-spacing:.1em;text-transform:uppercase;margin-bottom:7px}h1,h2,p{margin-top:0}h1{font-size:clamp(26px,3vw,38px);line-height:1.12;margin-bottom:8px;letter-spacing:-.025em}h2{font-size:22px;margin-bottom:8px}.page-heading,.dashboard-hero{display:flex;justify-content:space-between;align-items:flex-end;gap:24px;margin-bottom:24px}.page-heading p,.dashboard-hero p{color:var(--muted);margin:0;max-width:720px;line-height:1.55}.attention-pill{background:var(--danger-soft);color:var(--danger);border:1px solid #fac7c3;padding:9px 12px;border-radius:999px;font-weight:800;font-size:13px;white-space:nowrap}.dashboard-hero{align-items:center;background:linear-gradient(135deg,#fff 0%,#edf8f4 100%);border:1px solid var(--border);border-radius:24px;padding:26px 28px;box-shadow:var(--shadow)}.hero-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.btn{border:0;border-radius:11px;padding:11px 15px;font-weight:800;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:.15s ease}.btn:hover{transform:translateY(-1px)}.btn.primary{background:var(--primary);color:#fff}.btn.primary:hover{background:var(--primary-dark)}.btn.secondary{background:#eef2f0;color:#34443e}.btn.ghost{background:transparent;border:1px solid var(--border);color:#405049}.btn.compact{padding:9px 12px;font-size:13px}.btn.full{width:100%}.mode-pill{display:inline-flex;align-items:center;gap:7px;border-radius:999px;padding:7px 10px;font-size:12px;font-weight:850;white-space:nowrap}.mode-pill::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}.mode-pill.ai{background:var(--primary-soft);color:#08734f}.mode-pill.human{background:var(--warning-soft);color:var(--warning)}.mode-pill.paused{background:#edf0ef;color:#68756f}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:18px 0 26px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:17px;padding:18px;display:flex;align-items:center;gap:14px;box-shadow:0 5px 18px rgba(20,42,34,.045)}.stat-card.clickable{transition:.15s ease}.stat-card.clickable:hover{transform:translateY(-2px);box-shadow:var(--shadow)}.stat-card.highlight{border-color:#efaaa4;background:#fff9f8}.stat-card div{display:flex;flex-direction:column}.stat-card span:not(.stat-icon){color:var(--muted);font-size:13px}.stat-card strong{font-size:28px;line-height:1.1;margin-top:4px}.stat-icon{width:44px;height:44px;border-radius:13px;display:grid;place-items:center;font-weight:900}.stat-icon.contacts{background:#eceeff;color:#5458b8}.stat-icon.messages{background:var(--primary-soft);color:var(--primary)}.stat-icon.human{background:var(--warning-soft);color:var(--warning)}.stat-icon.queue{background:var(--blue-soft);color:var(--blue)}.panel-section{margin-top:20px}.section-heading{display:flex;align-items:end;justify-content:space-between;gap:16px;margin-bottom:12px}.section-heading h2{margin:0}.text-link{color:var(--primary);font-weight:800;font-size:14px}.conversation-tools{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:16px}.search-form{height:48px;flex:1;max-width:540px;background:var(--surface);border:1px solid var(--border);border-radius:13px;display:flex;align-items:center;padding:0 13px;box-shadow:0 3px 10px rgba(20,42,34,.035)}.search-form svg{width:20px;height:20px;color:#7c8883;flex:0 0 auto}.search-form input{border:0;outline:0;background:transparent;width:100%;padding:0 11px;color:var(--text)}.clear-search{font-size:24px;color:var(--muted);line-height:1}.filter-tabs{display:flex;align-items:center;gap:4px;background:#e7ecea;padding:4px;border-radius:12px;overflow:auto}.filter-tabs a{padding:8px 11px;border-radius:9px;font-size:13px;font-weight:800;color:#67746f;white-space:nowrap}.filter-tabs a.active{background:#fff;color:var(--primary);box-shadow:0 2px 8px rgba(20,42,34,.09)}.conversation-list{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;box-shadow:0 5px 18px rgba(20,42,34,.04)}.conversation-item{min-height:88px;display:flex;align-items:center;gap:14px;padding:14px 16px;border-bottom:1px solid #edf1ef;position:relative;transition:.12s ease}.conversation-item:last-child{border-bottom:0}.conversation-item:hover{background:#f7fbf9}.conversation-item.needs-attention{background:#fffafa}.conversation-item.needs-attention::before{content:"";position:absolute;left:0;top:12px;bottom:12px;width:4px;border-radius:0 5px 5px 0;background:#d83f35}.contact-avatar{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(145deg,#c8efe1,#94d8bf);color:#0a5b41;font-weight:900;flex:0 0 auto}.contact-avatar.large{width:48px;height:48px}.conversation-item-main{min-width:0;flex:1;display:flex;flex-direction:column;gap:4px}.conversation-item-top{display:flex;align-items:center;justify-content:space-between;gap:12px}.conversation-item-top strong{font-size:15px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-item-top time{color:var(--muted);font-size:11px;white-space:nowrap}.conversation-preview{color:#4f5d57;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-number{color:#89938f;font-size:11px}.conversation-item-side{display:flex;align-items:center;gap:12px;margin-left:10px}.chevron{font-size:30px;color:#b2bbb7;font-weight:300}.badge{display:inline-flex;padding:5px 9px;border-radius:999px;font-size:11px;font-weight:850;white-space:nowrap}.badge.green{background:var(--primary-soft);color:#08734f}.badge.red{background:var(--danger-soft);color:var(--danger)}.badge.orange{background:var(--warning-soft);color:var(--warning)}.badge.gray{background:#edf0ef;color:#68756f}.empty-state{padding:54px 20px;text-align:center;color:var(--muted)}.empty-state h2{color:var(--text);margin-bottom:5px}.empty-state p{margin:0}.empty-icon{font-size:42px}.conversation-screen .container{max-width:1500px;padding-top:18px}.conversation-page{min-width:0}.conversation-toolbar{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:12px 15px;display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:12px;box-shadow:0 4px 16px rgba(20,42,34,.04)}.conversation-identity{display:flex;align-items:center;gap:11px;min-width:0}.conversation-identity h1{font-size:18px;margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:420px}.conversation-identity p{color:var(--muted);font-size:12px;margin:3px 0 0}.back-button{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#edf2f0;color:#385148;font-size:31px;line-height:1}.conversation-toolbar-actions{display:flex;align-items:center;gap:9px}.conversation-layout{display:grid;grid-template-columns:minmax(0,1fr) 285px;gap:12px;align-items:stretch}.chat-card,.control-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 5px 18px rgba(20,42,34,.045)}.chat-card{position:relative;height:calc(100dvh - 186px);min-height:520px;display:flex;flex-direction:column;overflow:hidden}.chat-feed{flex:1;overflow-y:auto;overscroll-behavior:contain;padding:24px 24px 18px;background-color:#f2f0e9;background-image:radial-gradient(rgba(15,107,80,.045) 1px,transparent 1px);background-size:18px 18px;scrollbar-width:thin;scrollbar-color:#b7c5bf transparent}.message-row{display:flex;margin:0 0 9px}.message-row.incoming{justify-content:flex-start}.message-row.outgoing{justify-content:flex-end}.bubble{max-width:min(76%,760px);padding:10px 13px 8px;border-radius:14px;line-height:1.45;white-space:pre-wrap;box-shadow:0 1px 2px rgba(22,34,30,.12);word-break:break-word}.incoming .bubble{background:#fff;border-bottom-left-radius:4px}.outgoing .bubble{background:#dff5ea;border-bottom-right-radius:4px}.outgoing .bubble.ai-message{background:#e5efff}.message-body{font-size:14.5px}.message-type-label{display:inline-flex;background:rgba(15,107,80,.1);color:var(--primary);font-size:10px;font-weight:850;padding:3px 6px;border-radius:6px;margin-bottom:6px;text-transform:uppercase;letter-spacing:.04em}.bubble small{display:block;text-align:right;color:#74807b;margin-top:5px;font-size:10px}.composer{display:flex;align-items:flex-end;gap:9px;padding:11px 12px;padding-bottom:max(11px,env(safe-area-inset-bottom));border-top:1px solid var(--border);background:#fff}.composer-input{flex:1;min-height:44px;max-height:140px;resize:none;border:1px solid #d5dfdb;border-radius:14px;padding:11px 13px;outline:0;line-height:1.4;background:#f9fbfa}.composer-input:focus{border-color:#75bba2;box-shadow:0 0 0 3px rgba(15,107,80,.1)}.send-button{width:44px;height:44px;border-radius:50%;border:0;background:var(--primary);color:#fff;display:grid;place-items:center;cursor:pointer;flex:0 0 auto}.send-button:disabled{opacity:.55;cursor:wait}.send-button svg{width:21px;height:21px}.scroll-bottom-button,.new-messages-button{position:absolute;z-index:4;border:0;box-shadow:0 5px 18px rgba(20,42,34,.18);cursor:pointer}.scroll-bottom-button{right:20px;bottom:84px;width:40px;height:40px;border-radius:50%;background:#fff;color:var(--primary);font-size:20px}.new-messages-button{left:50%;transform:translateX(-50%);bottom:84px;background:var(--primary);color:#fff;border-radius:999px;padding:8px 13px;font-weight:800;font-size:12px}.control-card{padding:19px;height:max-content;position:sticky;top:calc(var(--topbar) + 18px)}.control-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.control-title h2{margin:0}.live-dot{width:10px;height:10px;border-radius:50%;background:#19a974;box-shadow:0 0 0 5px #e4f7ef}.status-list{border-top:1px solid var(--border);margin-top:12px}.status-list div{display:flex;justify-content:space-between;gap:10px;padding:12px 0;border-bottom:1px solid var(--border);font-size:13px}.status-list span{color:var(--muted)}.status-list strong{text-align:right}.helper-text{font-size:12px;line-height:1.55;color:var(--muted);margin:15px 0}.empty-chat{margin:auto;text-align:center;color:var(--muted);display:flex;flex-direction:column;gap:5px;padding:30px}.empty-chat strong{color:var(--text)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px;box-shadow:0 5px 18px rgba(20,42,34,.04)}.two-col{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,1fr);gap:16px}.form-group{margin-bottom:16px}.form-group label{display:block;font-weight:800;margin-bottom:7px}.input,.textarea,.select{width:100%;border:1px solid #ccd8d3;border-radius:11px;padding:11px 12px;background:#fff;color:var(--text);outline:0}.input:focus,.textarea:focus,.select:focus{border-color:#75bba2;box-shadow:0 0 0 3px rgba(15,107,80,.1)}.textarea{min-height:130px;resize:vertical}.muted{color:var(--muted)}.code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;background:#12221c;color:#e9fff7;padding:12px;border-radius:10px;overflow:auto;font-size:12px}.login{max-width:430px;margin:8vh auto;padding:0 18px}
@media(max-width:980px){.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.conversation-layout{grid-template-columns:1fr}.control-card{position:static}.chat-card{height:calc(100dvh - 210px);min-height:500px}.two-col{grid-template-columns:1fr}.desktop-nav a span{display:none}.desktop-nav a{padding:10px}}
@media(max-width:720px){:root{--topbar:62px}.topbar-inner{padding:0 13px}.brand-mark{width:38px;height:38px}.brand-copy small{max-width:130px}.desktop-nav{display:none}.topbar-actions{margin-left:auto}.logout-link{display:none}.container{padding:18px 12px calc(var(--mobile-nav) + 26px)}.mobile-nav{position:fixed;display:flex;z-index:60;left:0;right:0;bottom:0;height:calc(var(--mobile-nav) + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);background:rgba(255,255,255,.96);border-top:1px solid var(--border);box-shadow:0 -8px 24px rgba(20,42,34,.08);backdrop-filter:blur(15px);justify-content:space-around}.mobile-nav a{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;color:#6b7772;font-size:10px;font-weight:750}.mobile-nav svg{width:22px;height:22px}.page-heading,.dashboard-hero{align-items:flex-start;flex-direction:column}.dashboard-hero{padding:21px}.conversation-tools{align-items:stretch;flex-direction:column}.search-form{max-width:none}.filter-tabs{width:100%}.filter-tabs a{flex:1;text-align:center}.conversation-item{padding:13px 12px;gap:10px}.conversation-item-side .badge{display:none}.conversation-item.needs-attention .conversation-item-side .badge{display:inline-flex}.conversation-item-top time{font-size:10px}.conversation-preview{font-size:13px}.contact-avatar.large{width:43px;height:43px}.stats-grid{gap:9px}.stat-card{padding:14px;gap:10px}.stat-card strong{font-size:24px}.stat-icon{width:39px;height:39px}.conversation-screen .container{padding:8px 0 calc(var(--mobile-nav) + 4px)}.conversation-toolbar{border-radius:0;border-left:0;border-right:0;margin:0;padding:9px 10px}.conversation-toolbar-actions .mode-pill{display:none}.conversation-toolbar-actions .btn{font-size:12px;padding:8px 10px}.conversation-identity h1{font-size:15px;max-width:150px}.conversation-layout{gap:0}.chat-card{border-radius:0;border-left:0;border-right:0;height:calc(100dvh - var(--topbar) - var(--mobile-nav) - 64px);min-height:430px}.control-card{margin:10px 12px;border-radius:15px}.chat-feed{padding:16px 10px 12px}.bubble{max-width:88%;padding:9px 11px 7px}.message-body{font-size:14px}.composer{padding:8px 9px;padding-bottom:max(8px,env(safe-area-inset-bottom))}.scroll-bottom-button{right:12px;bottom:72px}.new-messages-button{bottom:72px}.back-button{width:31px;height:31px}.conversation-toolbar .contact-avatar{width:36px;height:36px}}
@media(max-width:420px){.stats-grid{grid-template-columns:1fr 1fr}.stat-card{align-items:flex-start;flex-direction:column}.stat-card strong{font-size:26px}.brand-copy small{display:none}.install-button{display:none!important}.conversation-item-side{margin-left:0}.conversation-number{display:none}}

/* Notificações Web Push */
.notification-top-button{position:relative;width:40px;height:40px;border:0;border-radius:12px;background:#eef4f1;color:#52635d;display:grid;place-items:center;cursor:pointer;transition:.2s}.notification-top-button:hover{background:#e1eee8;color:#0f6b50}.notification-top-button.active{background:#e2f5ed;color:#0f7658}.notification-top-button svg{width:20px;height:20px;fill:currentColor}.notification-state-dot{position:absolute;right:7px;top:7px;width:8px;height:8px;border-radius:50%;background:#b8c1bd;border:2px solid #fff}.notification-state-dot.active{background:#19a66f}.notification-setup-grid{display:grid;grid-template-columns:1.25fr .75fr;gap:18px;margin-bottom:28px}.notification-setup-card,.notification-info-card{padding:24px}.notification-setup-card{display:flex;align-items:center;gap:20px}.notification-large-icon{width:64px;height:64px;border-radius:18px;background:#e7f6ef;color:#0f7658;display:grid;place-items:center;flex:0 0 auto}.notification-large-icon svg{width:32px;height:32px;fill:currentColor}.notification-setup-card h2,.notification-info-card h2{margin:0 0 8px}.notification-setup-card p{margin:0;color:#60706a}.notification-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:18px}.clean-list{margin:12px 0 0;padding-left:20px;color:#52635d}.clean-list li{margin:10px 0;line-height:1.45}.device-list{display:grid;gap:12px}.device-item{display:flex;align-items:center;gap:14px;background:#fff;border:1px solid #dce7e2;border-radius:14px;padding:16px}.device-item.device-inactive{opacity:.65}.device-icon{width:42px;height:42px;border-radius:12px;background:#edf5f1;color:#0f6b50;display:grid;place-items:center;font-weight:800;flex:0 0 auto}.device-main{min-width:0;flex:1;display:grid;gap:3px}.device-main strong{font-size:16px}.device-main span{color:#4f615a}.device-main small{color:#84918c}.notification-active-pill{background:#e7f6ef!important;color:#0f7658!important}.app-toast{position:fixed;right:20px;bottom:24px;z-index:9999;max-width:min(420px,calc(100vw - 32px));padding:13px 16px;border-radius:12px;background:#123b2f;color:#fff;box-shadow:0 12px 35px rgba(0,0,0,.22);font-weight:700}.app-toast.error{background:#9d2d2d}.stack-form{display:grid;gap:14px}.stack-form label{display:grid;gap:7px}.stack-form input{width:100%;min-height:44px;padding:0 12px;border:1px solid #cfdcd6;border-radius:10px;font:inherit}.btn.danger{background:#fff0f0;color:#a12828;border:1px solid #f0caca}.btn.danger:hover{background:#ffe4e4}
@media(max-width:760px){.notification-setup-grid{grid-template-columns:1fr}.notification-setup-card{align-items:flex-start}.notification-actions{display:grid;grid-template-columns:1fr}.notification-actions .btn{width:100%}.device-item{align-items:flex-start;flex-wrap:wrap}.device-item form{width:100%}.device-item form .btn{width:100%}.desktop-nav{display:none}.mobile-nav{grid-template-columns:repeat(4,1fr)}}

/* Mídias recebidas pelo WhatsApp */
body{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,"Apple Color Emoji","Segoe UI Emoji","Noto Color Emoji",sans-serif}
.message-media-link{display:block;margin:2px 0 7px;overflow:hidden;border-radius:11px;max-width:420px;background:#edf2f0}
.message-media-image{display:block;width:100%;max-width:420px;max-height:460px;object-fit:cover;border-radius:11px}
.message-media-sticker{display:block;width:min(180px,60vw);height:auto;max-height:220px;object-fit:contain;background:transparent}
.sticker-link{background:transparent;overflow:visible}
.message-media-video{display:block;width:min(420px,100%);max-height:460px;border-radius:11px;background:#111;margin:2px 0 7px}
.message-media-audio{display:block;width:min(360px,100%);max-width:100%;margin:5px 0 7px}
.message-document{display:flex;align-items:center;gap:10px;min-width:min(310px,70vw);max-width:420px;padding:10px 11px;margin:3px 0 7px;border:1px solid rgba(15,107,80,.16);border-radius:11px;background:rgba(255,255,255,.58);color:var(--text)}
.message-document:hover{background:rgba(255,255,255,.82)}
.message-document-icon{width:42px;height:42px;border-radius:10px;display:grid;place-items:center;flex:0 0 auto;background:var(--primary-soft);color:var(--primary);font-size:10px;font-weight:900;letter-spacing:.03em}
.message-document>span:last-child{min-width:0;display:flex;flex-direction:column;gap:2px}
.message-document strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:300px}
.message-document small{margin:0!important;text-align:left!important;font-size:10px!important;color:var(--muted)!important}
.media-load-error{display:block;padding:12px;font-size:12px;color:var(--danger);background:var(--danger-soft)}
.reaction-message .message-body{font-size:22px;line-height:1.2}
@media(max-width:720px){.message-media-link,.message-media-image,.message-media-video{max-width:100%}.message-media-image{max-height:52vh}.message-document{min-width:0;width:min(310px,78vw)}.message-document strong{max-width:220px}.message-media-audio{width:min(310px,76vw)}}